Support
How can we help?
Answers for parents and school staff using the Samipyo app. Cannot find yours? Write to support@samipyo.com.
Help topics
Signing in
How do I sign in?
Open the Samipyo app and enter the mobile number your school has on record for you. We send a code to that number by SMS. Enter the code to continue. There is no password.
The code did not arrive. What can I do?
- Wait a minute, then go back and request a new code. Codes expire after a short time, so use the newest one.
- Check the number. It must be the same mobile number your school gave us, and the phone must have signal.
- Check that the SMS is not blocked or filtered by your phone's messages app.
- If it still does not arrive, ask your school office to check the number they have for you. Then write to support@samipyo.com with the school name and the number (not the code).
Never share the code with anyone, including us. We never ask for it.
The app says "Ask your school to add you".
Your number is not linked to a school yet. Samipyo accounts are issued by schools, so ask your school office to add you with this mobile number. If your school does not use Samipyo yet, see "How does my school join?" below.
It says my session has ended or expired.
Sign in again with a new code. Your school's records are not affected.
Why the app asks for permissions
Why does the app ask for location?
To record where the bus is while a journey is running, so the school can follow the bus and parents can see when it will reach their child's stop. Location is recorded only during an active journey, and not outside journeys. The app uses it while a journey is running; it does not ask for location "always".
Why does the app ask for Bluetooth (nearby devices)?
Today, only the phone of a conductor or other staff member uses Bluetooth, and only during a journey, to detect students' tags near the bus. Parents are not asked for Bluetooth.
A tag sighting's location is rounded and is not kept with your name. The person who reported a sighting is held only briefly, up to 24 hours, to stop abuse, then removed. If you decline Bluetooth on a staff phone, the bus cannot read tags through that phone.
Why does the app ask to send notifications?
So parents can get a message when their child boards, reaches school or gets off the bus. Routine messages can be switched off in Notification settings. Alerts about a problem or a correction always come through. If you decline, you can still see everything in the app.
I tapped "Don't allow". How do I change it?
Open your phone's Settings, then the Samipyo app, and change Location, Bluetooth (nearby devices) or Notifications there.
What parents can and cannot see
What can I see as a parent?
Your own child's day, step by step: boarded, reached school and left the bus, and then no longer in the school's care. Each step shows a time and which role recorded it (staff, or the bus's reader), not the name of the person.
Where the map is available in your app, you also see the bus on a map and when it will reach your child's stop. For pickup you see it from the start of the ride until your child is recorded aboard. For drop-off you see it until the bus reaches your child's drop-off stop or your child is recorded off. You do not see it at other times, on other routes, or for other children.
What can I not see?
Other families' children, other routes, or anything about students who are not linked to your account. You see only your own children. Staff see their own school only.
What does "Not recorded yet" mean?
Nothing has been recorded for that step so far. It does not mean your child is not there or did not board: a step with nothing recorded says so and is never turned into an absence. A record may appear later when staff mark it or the bus or a tag detects it. If you are worried, contact the school office.
What do "Marked by staff" and "Detected" mean?
"Marked by staff" means a person at the school recorded it. "Detected" means the bus or a tag picked it up. Each step shows which one it was, and when.
Can a record be wrong? How is it corrected?
Staff can correct a record. The correction is logged with who, when and why, and the original stays on file. You get an alert about a correction.
Your account
How do I delete my account?
In the app: open the menu and tap Delete account, read the summary and tap Continue to delete. We send a fresh code to your phone: enter it and tap Verify, then tap Delete my account. Deletion starts at once and applies to your account in every school you are linked to. Full details of what is removed and what stays: Delete your account. If you cannot open the app, write to privacy@samipyo.com.
What is removed, and what stays?
Removed: your sign-in, your phone number, notification settings and registered devices, your preferences, and your links to children, schools and roles. Stays: records about students belong to the school and are not deleted. If you are staff, your past actions stay in the school's record, shown as "deleted user" with no name or number.
Can I use Samipyo again after deleting?
Yes, if your school adds you again. Ask the school office.
Schools
How does my school join?
The school office can ask for a demo or a quote on the contact page. Parents can Ask my school to join. Your school sets up the routes, students and accounts; parents are then added by the school.
Who sets up my child's route and stop?
Your school. If a stop, route or timing looks wrong, tell the school office; staff can change it.
Please do not send a child's name, location, or the sign-in code by email. Tell us the school name and the phone number on the account. See also our privacy policy.
Get started
Still need help?
Write to support@samipyo.com, or call or WhatsApp +91 74270 22106. Mon–Sat, 10:00 am to 5:00 pm IST.